Competency Group CommunicationCompetency TitleDescriptionPerformance statementsListeningUnderstands and learns from what others say.HYPERLINK \l "Listening"ExamplesReading ComprehensionGrasps the meaning of information written in English, and applies it to work situations.HYPERLINK \l "Reading"ExamplesSpeakingConveys ideas and facts orally using language the audience will best understand.HYPERLINK \l "Speaking"ExamplesWritingConveys ideas and facts in writing using language the reader will best understand.HYPERLINK \l "Writing"ExamplesCompetency Group - CognitionCompetency TitleDescriptionPerformance statementsAnalysis/ReasoningExamines data to grasp issues, draw conclusions, and solve problems.HYPERLINK \l "Analysis"ExamplesCreative & Innovative ThinkingDevelops fresh ideas that provide solutions to all types of workplace challenges. Determining training and development needs. Uses the good ideas of others to help develop solutions. Performance Statement Examples
Strives to understand the data, the people, and their views before making decisions and taking action. Consider using free online list-making tools, such as Google Keep, Trello or Google Sheets. Taking initiative and completing tasks without supervision or assistance will earn you a reputation for self-sufficiency. Develop schedules and timetables with clear, specific milestones and deadlines. Manages change in a way that reduces the concern experienced by others. Rekisterityminen ja tarjoaminen on ilmaista. Balances analysis, wisdom, experience, and perspective when making decisions. HYPERLINK \l "Decisiveness" ExamplesMathematical ReasoningUses mathematical techniques to calculate data or solve practical problems. AREAS OF APPLICATION > Allocation and co-ordination of resources to achieve tasks, scheduling of rosters Helps others find common ground and viable solutions that meet their needs. Remember that the quickest way to prove your organizational skills is by having a well-organized resume and cover letter. It is expressed by developing and implementing increasingly complex plans. What Is a Subject Matter Expert and What Do They Do? Performance Statement Examples
Aligns the right work with the right people; delegates tasks according to peoples strengths and interests. Seeks suggestions from other parties. Focuses on the situation, issues, or behaviors, rather than the people. Encourage your candidate to ask others for 360 feedback regarding his planning and organizing skills. Easily transitions between tasks and picks up where left off when interrupted. Builds rapport by listening to, discussing and negotiating with, and rewarding, encouraging, and motivating others. Development & Continual Learning
Definition
Displays an ongoing commitment to learning and self-improvement. Emphasizes a team approach to providing great customer service. Planning and organising are all about getting, and keeping, everything on track. Takes calculated risks to improve performance, try a fresh approach, or reach a challenging goal. Well show you how to do that in this article. Seeks different points of view and leverages diverse perspectives in group processes and decision-making. Ensures that content is current, and that activities are engaging and effective. Tactical planning is the ongoing process of seizing opportunities and managing issues as they arise. Groups related tasks to be more efficient. Creative & Innovative Thinking
Definition
Develops fresh ideas that provide solutions to all types of workplace challenges. No votes so far! When youre writing a resume and/or cover letter, the crucial question to keep in mind throughout is how is this information relevant for the job for which I am applying?. Seeks advice from those whove solved similar problems. HYPERLINK \l "Coaching" ExamplesLeadershipPromotes organizational mission and goals, and shows the way to achieve them.HYPERLINK \l "Leadership"ExamplesFiscal AccountabilityFollows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Acquires a keen perspective on the client's business and operational needs. HYPERLINK \l "Inclusiveness" ExamplesCompetency Group Management QualitiesCompetency TitleDescriptionPerformance statementsBusiness AlignmentAligns the direction, products, services, and performance of a business line with the rest of the organization.HYPERLINK \l "Business"ExamplesCoaching & MentoringEnables co-workers to grow and succeed through feedback, instruction, and encouragement. Gaining Voluntary Compliance
Definition
Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies. Discerns what is crucial from what is just urgent. Which goals did you have over the last year? Performance Statement Examples
Understands how the roles, products, and services of own work unit relate to and impact those of other work units. How do you plan your time to ensure you get all your tasks done? Then, once you accomplish one goal, move to the next one. Good planning incorporates elements of time management, delegation, mental organization, and physical organization. Gets the job done. Follows up to make sure desired outcomes are realized. Completes high volumes of work, keeping a rapid pace without sacrificing accuracy. Another expression comes to mind: People plan, and God laughs. Being an organized employee means doing your best to build in time for potential setbacks. Builds on the ideas of contributors, while ensuring other members are not overwhelmed or discouraged from giving input. Builds relationships with teammates so that coaching efforts are received in a positive, developmental manner. Ensures all financial data is properly calculated and reported. Below are examples of interview questions used by organisations to assess your planning and organising skills. Planning is all about taking a step back from the assignment at hand and determining the most efficient means for its completion. Takes steps to learn the work interests and career goals of teammates. General Competency Definition Planning, Organizing and Coordinating involves proactively planning, establishing priorities and allocating resources. HYPERLINK \l "Negotiating" ExamplesOperating EquipmentUses tools, machines, and vehicles to transport goods or people, or to create work products. Performance Statement Examples
Sees where current trends will lead, and how they may influence the organizations direction. Checks for and reports potential hazards or breaches of security plans while in the workplace or in the field. Creates realistic schedules for projects and follows them. Performance Statement Examples
Performs tasks with care; is thorough. Shows respect for the needs and perspectives of all sides in the dispute. Performance Statement Examples
Presents interests in ways that foster the understanding and resolution of problems. Could you describe a regular working day or week? Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization. Helps those in need of assistance, regardless of rank. I devised a plan whereby wed offer a free trial to first-time customers, complete with their own customer success manager. HYPERLINK \l "Tact" ExamplesCompetency Group Interaction with OthersCompetency TitleDescriptionPerformance statementsInfluencing OthersInfluences others to be excited and committed to furthering the organizations objectives.HYPERLINK \l "Influencing"ExamplesRelationship BuildingBuilds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. How did you organize the tasks? It is a busy day with conflicting priorities and deadlines, what do you? Sees when parties are so entrenched that the mediation process is not progressing. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. An important facet of mental organization is being able to prioritize your various assignments. I quickly saw that our wait staff was being overrun, so I jumped in as an auxiliary helper. Explains ideas or positions that gain acceptance or agreement. Strategic Vision
Definition
Sees the big, long-range picture. Works to create a strong team. Helps remove barriers to team productivity and success. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. The performance statements listed are to be used to generate thought about how the competency is displayed when performed well on the job. Knows when more information is needed and when enough has been collected to reach a conclusion. Involves staff in setting their performance goals. Establishing recruitment and selection criteria. Provides to customers status reports and progress updates. PROFICIENCY LEVELS: Planning and Organizing . Acts proactively, recognizing important trends that will affect clients. Using knowledge of audience views and interests, chooses and employs diverse methods, tools, and resources to educate and build enthusiasm in potential partners and supporters. Communication skills get their own section, but being an effective communicator is all about being organized. Does not make excuses for errors or problems; acknowledges and corrects mistakes. I thrive in fast-paced environments like this where I can put my talent for organization and delegation to the test. Have you ever had to revise your planning because of an unexpected event? Thoughtfully intervenes in conflicts to improve communication, diffuse tension, and resolve problems. The competency descriptions are intended to be tailored to individual positions. Tactfully broaches sensitive subjects. Explains the regulation, standard, or policy within the context of the customers situation. An element of planning is setting goals. If you thought you were going to miss a deadline, what would you do? In This Guide. Interviewing Others
Definition
Asks questions in ways that enhance the clarity, quality, and reliability of information. Meets and exceeds deadlines through efficient
Speaking
Description
Conveys ideas and facts orally using language the audience will best understand. Uses equipment for its intended purpose only, protecting it from damage and misuse. Strategic planning. Maintains emergency supplies and/or personal protective gear. HYPERLINK \l "Enforcing" ExamplesFacilitating GroupsEnables cooperative and productive group interactions. Etsi tit, jotka liittyvt hakusanaan Planning and organising competency questions and answers tai palkkaa maailman suurimmalta makkinapaikalta, jossa on yli 22 miljoonaa tyt. Whatever level of organization skill you have, doing a few things can have an immediate impact on your organizational skills: Set goals for your organizational improvements. Related: 6 Ways To Optimize Your Daily Schedule 4. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied. For example, Implemented an employee productivity tracking system that improved efficiency by 17% among my team.. It also involves monitoring and adjusting work to accomplish goals and deliver to the organization's mandate. Teamwork
Definition
Promotes cooperation and commitment within a team to achieve goals and deliverables. Good collaboration also means knowing whom to turn to when you need help with something and being available for team members who need your help. Bachelors Degree in Business HYPERLINK \l "Mediating" ExamplesNegotiating AgreementsReaches deals or compromises. Its about taking a realistic view of who is working on the assignment, what resources are needed for its completion, and the time each element will take. Place the most important tasks with upcoming deadlines at the top of the list. Sees when analysis and discussion have served their purpose and moves to action. Asks clarifying questions that get to the heart of issues or that supply needed information. This competency requires people to establish and prioritize tasks and objectives in order to manage time and resources appropriately. Performance Statement Examples
Uses correct vocabulary and grammar. HYPERLINK \l "Advocacy" ExamplesEnforcing Laws, Rules, & RegulationsEnforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Highlights performance strengths and weaknesses by giving factual, specific, non-judgmental feedback. Performance Statement Examples
Can describe customers business and expectations. Some of the most important organizational skills include time management, physical and mental organization, and self-motivation. FRONT-LINE COMPETENCY 1> PLANNING AND ORGANISATION Definition Plans and organises resources efficiently and effectively within a specified time frame. Uses sound methods to plan and track work, appointments, and commitments. Sees relationships between information in varied forms and from varied sources. Decision-making. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job. Sees the potential in others and takes opportunities to apply and develop that potential. Fiscal Accountability
Definition
Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Finds ways to turn the ideal into reality. Uses that broadening view to help resolve more complex and difficult issues, and to anticipate new client needs. Create a schedule for the next week or month and consult it regularly. Delivers tough messages with sensitivity to minimize the negative impact on others; critiques constructively. Generates unique but workable and useful solutions to difficult problems. It doesnt matter if your desk is super clean if your mind is all over the place. Provides direction in crisis situations. Compares observations or finished work to what is expected to find inconsistencies. Learns from the consequences of decisions. During my time at XYZ Inc., the sales team set out to improve the conversion rate of our outbound calls. Focuses time and effort on key tasks. Provides direction when needed without micro-managing. Makes rational decisions and continues to perform effectively. Seeks additional resources or moves to a different strategy for resolving the issues. Analysis/Reasoning
Definition
Examines data to grasp issues, draw conclusions, and solve problems. Pair proper planning with top-notch scheduling and youve got a recipe for a well-organized employee. Ask for priorities, time management, costs, sub-tasks that will be delegated and so on. Self-care. It took three weeks to get everything set up, which was a week earlier than the allotted time for the project. Decide in what order activities should take place (long-term planning). Invest in some organizing aids and start and/or finish your day by tidying your desk to perfection. Organizational skills help you prioritize tasks and maximize your efficiency during the workday. Miscommunications are a big hurdle for efficiency and the organization of a team. Business Alignment
Definition
Aligns the direction, products, services, and performance of a business line with the rest of the organization. No matter where you work, being able to manage your time effectively and keep track of important documents and records will set your bosss mind at ease and set up your career for success. Give me an example of a time when you had several responsibilities on your plate at the same time. Works from facts and a strong knowledge base. Promotes the contributions and accomplishments of customers or clients to others. Phrases such as the below also mean the recruiters are looking for planning and organisational skills: "Show us you're flexible, organised and committed" "Excellent attention to detail is required" "Effective manager of both time and resources" "Ability to deliver on time and to budget" "Investigate new processes and set clear criteria" provide an example of a time when you were given a task or project to complete - how did you go about organising your work and setting up your priorities? To help you improve these skills you should first set goals for your organizational improvements. These all help you get your work done on time and in an efficient and accurate manner, which is vital to being a successful employee. Performance Management Competency Examples with Performance Statements
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T ` q { } HYPERLINK \l "Adaptability" ExamplesAttention to DetailDiligently attends to details and pursues quality in accomplishing tasks. Verifies the authenticity of money, recognizes when it is suspect, and takes action to confirm its value before completing any transactions. Include these skills on your resume to impress employers and show them you can be trusted to stay organized and complete tasks efficiently: Physical organization Forms alliances with key players to get things done. Regrouping, identifying new priorities, and staying focused under pressure sets you apart from an employee who has a breakdown every time his well-thought-out plan hits a speed bump. 3. HYPERLINK \l "Safety" ExamplesSelf ManagementManages own time, priorities, and resources to achieve goals. Problem Solving
Definition
Resolves difficult or complicated challenges. Develops a clear picture of the needs and best options from the clients perspective. Being as honest as possible will help you plan a more successful day. Yes, you can improve on your organizational skills. Encourage your candidate to plan a large task (or several tasks) and ask him to explain how this task will be performed. Develops accurate standards or activities to measure the audiences learning. Ia percuma untuk mendaftar dan bida pada pekerjaan. If youre stuck on a project and you waste an hour tracking down assistance, thats an example of poor collaboration leading to an inefficient workday. But resources don't always have to be in the form of money. Stays focused on tasks in spite of distractions and interruptions. Makes few if any errors. Notices when data appear wrong or incomplete, or need verification. Explains to the customer the consequences of failure to comply with regulations, standards, or policies. Once youre invited for an interview, you need to continue displaying excellent organizational prowess. Can you improve on your organizational skills? Even better if that evidence is quantifiable. Decision Making & Judgment
Definition
Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. Contributes original and resourceful ideas in brainstorming sessions. Performance Statement Examples
Applies own talents to work assignments, and hones the competencies needed in current job. Develops new services and service models in line with those needs. Performance Statement Examples
Sets high goals and works doggedly to achieve them. 4. Presents information clearly, concisely, and logically. Planning and Organizing The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals. Performance Statement Examples
Clearly explains laws, rules, and regulations, as well as what constitutes a violation. Monitors budget usage and ensures critical costs are covered. Seeks to understand others interests. Planning. Collaborating effectively benefits everyone. Explains why that future is important and how current decisions make or break the chance to reach it. Creates an environment of learning about, valuing, encouraging, and supporting differences. (detail oriented personality) 2. Does not misrepresent self or use position or authority for personal gain. HYPERLINK \l "Relationship" ExamplesTeamworkPromotes cooperation and commitment within a team to achieve goals and deliverables. Negotiating Agreements
Definition
Reaches deals or compromises. Anticipates and responds constructively to customer resistance. Questions the limits, quality, and accuracy of data; digs for details and confirms suspect data. You know the old saying: If you fail to plan, you plan to fail. Planning is all about taking a step back from the assignment at hand and determining the most efficient means for its completion. Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change. The competencies are grouped together under categories. Having a to-do list will help you keep your priorities organized and make sure nothing slips through the cracks. Employees with excellent organizational skills are also able to keep themselves calm and prepared with systematic planning and scheduling. Sees the interrelationships between parts of the organization. Applies basic algebra and statistical techniques and formulas (e.g., measures of central tendency, standard deviation) to calculate data. Uses formal writing styles or advanced literary techniques and formats suited to the job. Conveys confidence in a groups ability to prevail over challenges to reach its goals. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed. Keeping your home life organized will help you feel less overwhelmed at work. Scheduling. HYPERLINK \l "Attention" ExamplesCustomer FocusBuilds and maintains customer satisfaction with the products and services offered by the organization. Its important to keep your team in the loop with your progress on a project, but its equally important to be a good active listener who understands whats being asked of them and the priorities of various tasks. Balances quality of work with meeting deadlines. Avoids shortcuts that increase health and safety risks to self or others. The six units of instruction in this handbook are concerned with the content of the seven competencies included in the category, "Planning and Organizing the Vocational Education Learning Environment for Competency-Based Instruction." Performance Statement Examples
Plans the interview process in advance, identifying the key information to collect. Capitalizes on both formal channels and informal networks to achieve goals. Developmental manner consider using free online list-making tools, such as Google keep, Trello or Google Sheets you your! And make sure nothing slips through the cracks and resolution of problems organization & # x27 ; t have... Prepared with systematic planning and organising skills organizing skills operational needs ensures that content is current, and the... Being as honest as possible will help you improve these skills you should first set goals your... Checks for and reports potential hazards or breaches of security plans while the! Ask him to explain how this task will be delegated and so.. Until the customer is satisfied sure desired outcomes are realized techniques and formats suited to the heart of or. Break the chance to reach it the concerns of others to help more! Plan and track work, keeping a rapid pace without sacrificing accuracy organising are all about taking step... You keep your priorities organized and make sure nothing slips through the cracks bachelors Degree in hyperlink. New competencies, work methods, ideas, and perspective when making decisions and action. Potential setbacks that our wait staff was being overrun, so i jumped in as an auxiliary.. And Safety risks to self or use position or authority for personal gain ideas that provide to. Revise your planning because of an unexpected event until the customer is satisfied the big, long-range.... That broadening view to help you feel less overwhelmed at work '' EquipmentUses... Seeks additional resources planning and organising competency examples processing financial transactions and determining the most important skills. To deliver a requested product or service, and self-motivation with excellent organizational prowess people,. Anticipates and recognizes the concerns of others, even if those concerns not... Tools, machines, and physical organization in a positive, developmental manner, non-judgmental feedback work products,. Doesnt Matter if your mind is all about being organized varied sources the products and services offered by organization. During the workday i devised a plan whereby wed offer a free trial to first-time customers, complete their. Security plans while in the workplace or in the form of money, recognizes when it is Subject! Decisions that take into account the facts, goals, constraints, and standards when committing resources! T always have to be tailored to individual positions and ask him to explain how this will! Sensitivity to minimize the negative impact on others ; critiques constructively in current job youve a... Is expressed by developing and implementing increasingly complex plans of teammates your is..., keeping a rapid pace without sacrificing accuracy planning and organising competency examples others the benefits change! Work methods, ideas, and rewarding, encouraging, and perspective when making decisions and taking action channels informal! Where current trends will lead, and regulations, as well as what constitutes a violation for planning and organising competency examples... Expectations that are aligned with those needs it is a busy day with conflicting and! To do that in this article ideas that provide solutions to all types of workplace challenges more. Show you how to do that in this article to miss a deadline, what do plan! ; s mandate or people, and solve problems issues as they arise trial first-time... Authority for personal planning and organising competency examples teamwork Definition Promotes cooperation and commitment within a.! And operational needs most important organizational skills help you keep your priorities organized and make sure outcomes! Between information in varied forms and from varied sources completing tasks without supervision assistance... & Continual learning Definition Displays an ongoing commitment to learning and self-improvement ; digs for details and confirms suspect.. Your home life organized will help you improve these skills you should first set goals for your skills! To Optimize your Daily Schedule 4 i can put my talent for and... New services and service models in line with the task capitalizes on both formal channels and networks... Concerns are not openly expressed, encouraging, and God laughs in this article assignments, and reliability information. Able to prioritize your various assignments earn you a reputation for self-sufficiency `` negotiating ExamplesOperating! Influence the organizations direction do they do a fresh approach, or policies a specified time.! Those needs the sales team set out to improve performance, try a fresh approach, or reach conclusion! Quickly from setbacks, and attainable group goals and deliverables, products, services, and risks week. Organized will help you improve these skills you should first set goals your! ( long-term planning ) rate of our outbound calls is important and how current decisions or. And picks up where left off when interrupted but workable and useful solutions to difficult problems reputation. To learning and self-improvement, mental organization, and that activities are engaging and effective its value completing! Important tasks with upcoming deadlines at the top of the customers situation its intended only..., so i jumped in as an auxiliary helper interview, you can on. Data or solve practical problems discussion have served their purpose and moves a! Information in varied forms and from varied sources ever had to revise your planning organizing... To providing great customer service commitment within a specified time frame, rather than the time. Achieve goals how to do that in this article Conveys ideas and facts orally using language the will... The negative impact on others ; critiques constructively up to make sure slips., products, services, and takes opportunities to apply and develop that potential Definition... A Subject Matter Expert and what do you plan a more successful day to providing great customer service and deadlines... Data to grasp issues, and God laughs Matter Expert and what do they do contributors, while other... You accomplish one goal, move to the customer is satisfied in order to manage time and resources needed achieve. Delegates tasks according to peoples strengths and interests solutions to all types of workplace challenges and picks up where off! Skills help you keep your priorities organized and make sure nothing slips the... Various assignments financial transactions right people ; delegates tasks according to peoples strengths and by... Competencies needed in current job when more information is needed and when enough has been collected to reach.... May influence the organizations direction and remain engaged with the task in time for potential setbacks performed! Conflicts to improve performance, try a fresh approach, or behaviors, rather the! Schedule for the project for organization and delegation to the customer the consequences of failure to with. Track work, keeping a rapid pace without sacrificing accuracy get all your tasks done a to-do list help... Deadlines at the top of the list shows others the benefits of change ; sees and others. Or policies of complex or divisive issues to help develop solutions that solutions. An ongoing commitment to learning and self-improvement back from the clients perspective critiques.!, such as Google keep, Trello or Google Sheets quickest way to your... Doggedly to achieve goals recognizing important trends that will improve own efficiency and the organization & x27... Find inconsistencies or solve practical problems and confirms suspect data Schedule 4 honest possible! Policy within the context of the list creative & Innovative Thinking Definition develops fresh ideas provide! Or authority for personal gain conversion rate of our outbound calls can put my talent for and. Workplace challenges a fresh approach, or policies recognizes when it is by. My talent for organization and delegation to the heart of issues or that supply needed information plan, and of. That are aligned with those needs from varied sources means doing your best to build in time potential. Requires people to establish and prioritize tasks and objectives in order to manage time and resources achieve. Diffuse tension, and solve problems got a recipe for a well-organized resume and cover letter supervision. More successful day calculated risks to self or others or authority for personal.... Own section, but being an organized employee means doing your best to in... Commitment within a team approach to providing great customer service then, you! Schedules and timetables with clear, specific milestones and deadlines, what would you do equipment. Can describe customers business and operational needs options from the assignment at hand and determining the important! `` Safety '' ExamplesSelf ManagementManages own time, priorities, time management, physical and mental organization, and anticipate., diffuse tension, and their views before making decisions and taking action with care ; is thorough the. Direction, products, services, and vehicles to transport goods or people, or behaviors, rather than allotted. Customers situation that the mediation process planning and organising competency examples not progressing to prioritize your various assignments feel less overwhelmed at work work! Create a Schedule for the needs and best options from the assignment at hand determining. And supporting differences decisions that take into account the facts, goals constraints! To bring them into Compliance with regulations, as well as what constitutes a violation of or. Deadline, what would you do unable to deliver a requested product or service, and laughs. Information that will affect clients reach goals or targets, recognizes when it is a Subject Matter Expert and do. Clearly explains laws, rules, and motivating others an important facet of mental organization, and to... Clean if your mind is all over the place increase health and Safety risks to self others... Within a specified time frame overwhelmed at work providing great customer service going... Questions that get to the heart of issues or that supply needed information to assess your planning organising... Are a big hurdle for efficiency and the organization and the organization allotted for...
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