This person will have experience bringing together strategy and execution in a fast-paced environment. Entry level positions start at $7 509 per month while most experienced workers make up to $65 per hour. The average Gainsight Administrator salary in the U.S. is $103 152 per year. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. I hear about what they need and what has worked well for them. WFH. Compensation data tools, salary structures, surveys and benchmarks. These courses are pre-requisites for the Instructor-Led Courses. Product Create elegant product experiences. The hiring teamgets to make that choice, but they only get to make it if you play your cards. Bundle: Six Admin Classes + Admin Certification, Purchase all Six Admin Classes + 3 levels of Admin Certification at a Discounted Rate. Location : Ahmedabad. Again and again, though, the CSM/admin hybrid role has been a stopgap before that CSM moves into the role full-time, or you discover that you need to hire for a specific skillset. (I once had an extremely successful technical hire of a fresh college grad whose senior project was designing and building a carbon fiber violin.). Gainsight tech is extremely learnable for people comfortable experimenting with new technology. Bachelor's degree or equivalent work experience. Gainsight Product Manager (Remote) ZoomInfo | Remote Employer Provided Salary: $106,400-$146,300 Annually Salary data is provided by the employer. Our ideal.. Grow your career with a growing organizationWhether they're helping people reach their long term financial goals or providing personal wealth management strategies, every associate.. Introduces you to Gainsight and provides a high-level understanding of Gainsight Architecture. For more information, please visit www.updater.com. Senior Software Quality Assurance Engineer, Anonymous All Gainsight Salaries, "Compensation is way less than industry standard", "Good compensation and over all benefits.". Salary Range : 15-18 lacs/ Year. Use the CS Ops Mentor Program to find an experienced Gainsight Admin who can show you how they test their configuration. The information provided is from their perspective. This course provides an overview of Timeline, which serves as a centralized record of all customer interactions. Adoption Explorer helps manage your customers usage data in the Gainsight environment, and quickly surface the most relevant view of usage data across your customer base. You can update your choices at any time in your settings. Youll come into the office each day with one goalbuilding the Gainsight brand and delivering pipeline to fuel future growth. Building one dashboard, for example, teaches you how to build another, not to mention teaching you where the data lives. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You play an important role in how Gainsight is perceived by our present and future customers. Salesforce Connector - Gainsight Inc. To create a connection with Salesforce: Navigate to Administration > Connectors 2.0 > Connections page . The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. No salaries have been reported for Gainsight Administrator at with the selected location and years of experience. I cannot more strongly recommend the book, The First 90 Days. This course provides an in-depth look at creating engagements. The highest reported salary for an employee at Gainsight is currently $184k / year Gainsight Featured Content Remote Work New research shows how to set pay for remote employees Gender Pay. Learn how to use Gainsight's Customer Experience (CX) Center to collect and analyze textual feedback and response data from Surveys and Timeline entries. Gainsight is proof that you can win in business by being human-first, backed by our 5 values, including The Golden Rule, Success For All, Beginner's Mind, Child-Like Joy and to Stay Thirsty, we stand for the humanity in all technology. Deliver outcomes without adding headcount. Hun 2021 - Kasalukuyan1 taon 8 buwan Philippines Customer Care Professional American Express Mar 2017 - May 20214 taon 3 buwan Sutherland 2 taon 6 buwan Virtual Training Facilitator Dis 2015 - Dis. Its intimidating, or confusingly different from job description to job description, or not for people like me. I understand all of those sentiments, but I also know how to defuse them. In your first 30 days, your colleagues will happily answer as many questions as you can invent, so use that openness to discover (1) what you need to achieve, (2) what you need to learn to achieve it, and (3) where you can learn those things. ranges between This content focuses on what's different between Gainsight's Salesforce Edition and NXT platforms. Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks. Trademarks belong to their respective owners. Plus, survey data shows that the average Gainsight Admin in North America earns a bit over $100,000 annually (see the full report), and there are numerous roles sitting open. I would default to Sudheers guidance on 2 months but I think it varies on what % of time is spent on Gainsight admin tasks vs team enablement, process analysis, etc.Level 2 is subject-area specific and if youve worked on dashboards and reports in the last 3 to 6 months you again should have good luck going for that exam. Courses include presentation overview as well as hands-on exercises in the safety of a training org. 655 Montgomery Street, We are excited that the addition of inSided to our portfolio now allows Gainsight clients to scale digital Customer Success efforts across Community-led, Product-led and Customer-led growth initiatives. @Nick Mehta, CEO Read more about the acquisition in our press release . Here you will find a collection of resources containing tips and best practices for building Reports and Dashboards. We bring to light the amazing work that happens behind the scenes to make Gainsight the powerhouse it is. Remote.. ManTech is currently recruiting for a Staff Subcontracts Administrator. What is the pay outlook for Administrative? Dont be surprised if you have to pivot quickly and work cross-functionally with other departments, because as Gainsight grows, so will you. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. We must know the product and the customer inside and out. Youll work closely with a hands-on, international team of engineering superstars who share your dedication for keeping Gainsight on the cutting-edge. By operating with efficiency and motivation, we set Gainsight, our customers, and our company up for success. The total cash compensation may get paid differently by industry, location, and other factors. If you have a disability or special need that requires accommodation, please let us know. Remote Senior Salesforce Administrator ( Experience Cloud ), Remote Senior Salesforce Administrator ( Digital Engagement / Chat ), Lead Learning & Delivery Administrator-$48/hr-REMOTE-contract, Cloud Security Engineer at Top Tech Mainstay, Terms of Service & Privacy Policy & Cookie Policy. Create a holistic framework to capture every dimension of customer health, while providing the clarity needed for action from your team.set a score for individual Measures either manually or automatically through Rules Engine using flexible grading schemes. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. HR/Admin Assistant at Tender Care Admin, Inc. The estimated additional pay is $4,582 per year. 1. ), (Plus, of course, Linkedin and all the other standard places), Influencing and collaborating cross-functionally, As needed, you can supercharge your support by purchasing hours with a Gainsight Technical Account Manager, who can do configuration, but even highly experienced admins use them for their solid-gold advice, given how many Gainsight setups they've seen. We are seeking smart, motivated F/T Salesforce/Gainsight Administrator to work within our growing team! In this course, you'll explore tips and tricks for using PX analytics to make data-driven decisions. As proud users of Gainsight, we know what customers are experiencing and guide them towards positive outcomes through tight relationships, superior service, and interdepartmental collaboration. Gainsight Administrators collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements. Learn how to configure closed-loop feedback to collect and respond to user sentiment data, which is an important tool for addressing usability and adoption challenges. So, when have you had to demystify complex concepts with an eye for exactly who your audience is? // If you have limited license access to Gainsight data, please start here! Drum roll, please! In this course, you will explore tips and tricks for troubleshooting engagements in Gainsight PX. @sudheer_sharma_godaand @sdoty, thanks for your insight on this! Limitation of Liability. Licensee hereby grants Gainsight non-exclusive, worldwide, perpetual, irrevocable license, with rights to sublicense, to make, use, modify, distribute and otherwise commercialize the Feedback. This Agreement may not be modified or amended except in writing signed by the parties. Salesforce Administrator: $89,233: $42.90: 13: Senior Account Executive: $86,194: $41.44: 14: Sales And Operations Manager: $85,819: $41.26: 15 . Provide technical direction and support in the development of processes and workflows in the use of.. NOW ON DEMAND. It's a common way for a person to prove to you that they can succeed in the role. Develop comprehensive reporting and dashboards that will be used to support the Client Success goals which include monitoring client health, mover engagement, and client onboarding targets. Covers how to take advantage of Success Plans to capture, track activity, and share progress on your customers key goals as well as other key moments of truth along the customer journey. Were kicking off 2022 with some big news: Gainsight has acquired @inSided! Join Gainsight and nCloud Integrators for this hour-long webinar to learn how to get the most out of the new C360 layout. Please click on the link to learn more. Salesforce is the original Gainsight operating platform. Deliver proactive, preventative care that enables you to retain and grow your customer base. Their knowledge of tools builds quickly, opening up doors for new projects. As people are hiring their first Gainsight administrator, a number of them have reached out to me, asking what to keep in mind as they write the job description, source candidates, and interview. (a) Licensee agrees to use the Gainsight Content only in the form and manner provided by Gainsight and shall make no changes, edits, revisions or other adulterations to the Gainsight Content or proprietary marks therein. What does a Gainsight Admin do at companies like UPDATER? Virtual Receptionist PART-TIME (WORK FROM HOME) at Annie Admin, Sales Development Representative at Admin Ops, Admission and Apprenticeship Assistant at Admin Menu, Detailed skills and competency reports for specific positions. Position SummaryThe Senior Research Contracts Administrator provides technical expertise and oversight.. Force Majeure. If youve had a customer-facing role before, that will help, yet youve also never experienced the same expectations and pressures as a CSM. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. If you can show that you have a Chefs mindset, then you can learn the Gainsight cuisine. This short course provides a foundation for understanding how to take advantage of Gainsight. Jean Bosco KIAMPI -Eng, MBA, PMP, Netskope, 3xGCP, AWS, AZURE, ITIL4, Gainsight Customer Success' Post Here you will find a collection of Reports and Dashboards Use Cases, each with a demo video or a step-by-step tutorial. This course will provide an overview of Segments and how to use Segments. Differences between Gainsight's Salesforce & NXT Editions. Just in case you need a simple salary calculator, that works out to be approximately $53 an hour. As soon as tomorrow, one of your CSMs could start to draw down their account load and take on some Gainsight responsibilities. New. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in . It is paying. Rules Engine: Use Cases Tutorials and Walkthroughs. Headquartered in New York City, Updater has raised over $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors), and more. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. Apply Save job At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. Gainsight Administrator is a creative, powerful role. It's also an affirming The lowest salary for a Gainsight Administrator in United States is $36,944 per year. Gainsight Admin Certification Office Hours. 6.5 Lakhs to The information provided is from their perspective. If you absorb the concepts in this post, find the parallels in your own experiences, and hear from a few experienced Admins about the role, youll be set up to blow their socks off with your own informed perspective about how to do the job. This is the employer's chance to tell you why you should work for them. 2023 Gainsight, The Customer Success Company. So, if youre not technical today, all you need is a curiosity to experiment with something youve never used before. Work cross-functionally with Product/Engineering, Sales, Marketing, Data, Finance, CX, and TechOps teams to improve overall technical operations and processes. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. Learn how to install Gainsight PX code in your Web application. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. We provide team members with the resources and opportunities they need to be successful and lead others to success. We approach each day with a desire to deliver excellence. In this course, you'll explore tips and tricks for using NPS surveys in Gainsight PX. Design the KC Bot to match the products style and branding. Comment below, or reach out in any other way, if theres anything that youre struggling to understand or to do. Do you love being the secret sauce that leads to an incredible customer experience through an obsession with the tools, data, and processes that make a great Client Success Team? Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. Customer Experience Identify trends across the customer journey. Use widgets, path analysis reports, retention reports, query builder reports, and funnels to make data driven decisions. Gainsight Salaries How much do Gainsight employees make? How much should I expect and what is the polite way to ask for? Learn how to use PX analytics to make data-driven decisions to develop your product strategy. Learn how to configure the PX Knowledge Center Bot to onboard new users as well as educate existing users. REMOTE. Here are the guestimates @DougCaviness. Learn more in our Cookie Policy. Position SummaryThe Contract Administrator provides technical expertise for procurement, contract development and purchasing of out going third party goods and services. Gainsight Admins are excited about how much more can be created. The Gainsight New User Training will introduce CSMs to the features, functions, and benefits of Gainsight. Each skill has many levels of expertise. 6 month contract with a high potential to extend. Gainsight Administrator Admin Training - NXT These web-based training courses will walk you through the admin role and responsibilities in each area of Gainsight. The Claim Manager is a critical part.. 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